How to Use


Using Lycamobile is simple. Just click below to learn more.

GET STARTED

You can get started with Lycamobile by following these easy steps:

Register your Lycamobile SIM card in one of our Partner’s point of sale. You can find them on: https://www.lycamobile.pl/en/storelocator.

Insert your Lycamobile SIM card into your mobile device and turn it on.

Top-up your Lycamobile.

You can now make and receive calls and SMS from your Lycamobile.

If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: ‘Invalid SIM’ or ‘Insert SIM’. Unlocking your mobile phone is easy – simply call our Customer Services team on 322 or 22 3881 704 for advice.

TOP UP YOUR BALANCE

You can buy Lycamobile top-up vouchers from your local retailer. The voucher will show a PIN either printed on it or underneath a scratch panel. To top up your balance using your Lycamobile in Poland, either:

To top up your balance using your Lycamobile in Denmark, either:
Enter *131*PIN#, press send, or

Dial 321 (or 92#) and follow the instructions.

To top up your balance from another phone, or while you are abroad:
Dial, by dialling +48 729 200 321 and following the instructions.

CHECK YOUR BALANCE

You can check your balance at any time.

To check your balance using your Lycamobile in Poland, either:
Enter *131# (or 94#), press send, and your balance will shown on your Lycamobile screen, or;
Dial 321 (or 95#) and listen to your balance.
To check your balance while you are abroad
Dial +48 729 200 321 and listen to your balance.

ACCESS YOUR VOICEMAIL

Your Lycamobile voicemail service has been automatically activated.Using your Lycamobile voicemail you can:

Listen to messages left for you
Record a welcome message to enable callers to recognise you
Personalise your voicemail settings
Select the preferred language for Lycamobile to use
Set you voicemail access code to access voicemail from other phones
Access your voicemail from your Lycamobile
To access your voicemail from your Lycamobile in the Poland
Dial 121 (or 91#)

Using Voicemail When you are Abroad
Once you have set up a Voicemail access code by using your Lycamobile to call the mail voicemail menu following the instructions.

Dial +48 729 200 121
Follow the instructions to enter your Lycamobile number.

CHOOSE YOUR OWN LANGUAGE

You can select the language to be used for your Lycamobile voicemail and top up service.
To select your preferred language:

Select the ‘Settings’ menu.
Select the ‘Change Language’ option.
Select your preferred language

TRANSFER YOUR EXISTING MOBILE NUMBER TO YOUR LYCAMOBILE

Lycamobile Customer Services will help you to complete the transfer process. Click here to download the form

VIEW YOUR LYCAMOBILE NUMBER

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

Dial *132#

CHECK YOUR SIM CARD SERIAL NUMBER (ICCID)

The serial number (ICCID) is placed on the back of the SIM card. If you are not able to read it, you can also view it on your mobile screen. To have your SIM card serial number (ICCID) displayed, dial: *160#.

USE YOUR LYCAMOBILE ABROAD - ROAMING

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.

For information on countries where you can make and receive calls and SMS, and current charges please visit Click here

CONTACT LYCAMOBILE CUSTOMER SERVICES

If you have any questions or would like to know more about Lycamobile, please do not hesitate to get in touch with us. Lycamobile has a multilingual team that operates from 9am to 9pm every day.

To contact Customer Services:

Dial 322 from your Lycamobile
Charges: 19gr/min (only first four minutes are charged)
Await time: FREE of charge
You can also dial 22 388 17 04 from another phone or +48 729 200 322 when you are abroad
Charges: call charges to this number may vary from other network providers
You may also contact us via email at: cs@lycamobile.pl
Use the form

Other Services

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