Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +48 729 200 111 for Lyca Mobile Poland. If you see a different number, enter +48729200111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

What is an esim?

An eSIM is a convenient SIM card that’s integrated directly into your phone. Unlike traditional plastic SIM cards, the eSIM stores all the data needed for your device to connect to the LYCA Mobile network without the need of insertion and removal from the handset.

What's dual sim with eSIM?

Dual SIM phones with eSIM enable users to have two phone numbers on one device. These phones contain both a physical SIM card and an eSIM, allowing for access to multiple data networks and their plans. This is convenient for people who utilize different phone lines for various reasons or who often travel abroad.

Can I get LYCA eSIM on Pay As You Go?

Yes! We offer both Pay As You Go (prepaid) and Pay Monthly (post-paid) to our customers, as long as their phones are compatible with the eSIM technology.

Which devices support eSIM?

Starting with the iPhone XS and continuing through to the latest iPhone 14 Pro Max, all iPhone models now have the capability to support eSIM. Similarly, iPads and tablets, such as the iPad Air, iPad Pro, and Microsoft Surface Pro X, also support eSIM. There are also numerous Android phone models that support eSIM, including Samsung, Huawei, Pixel, Motorola, Xiaomi, Sony, and others. Click here to access a complete list of phones compatible with Lyca eSIM .

Where Lyca eSIM can be purchased?

You can purchase Lyca eSIMs online on https://www.lycamobile.pl/en/order-sim/ or through any retail shop selling Lyca Mobile SIM.

What is the eSIM QR code?

A QR code is a type of barcode used for quick and easy access to information using a smartphone. To use it, simply scan the unique code with your phone’s camera and the relevant information will be sent back to Lyca, enabling us to add an eSIM profile onto your device in a safe and secure manner. There’s no need to download any additional apps as the QR code reader is built into your phone.

If I'm using both my physical sim and eSIM, does that mean I have two mobile numbers?

Yes, if you have both a physical SIM card and an eSIM, then that means you have two separate mobile phone numbers. A mobile number will be active only on one of SIM type eSIM or physical.

Do LYCA eSIMs support 5G?

Yes, it supports mobile phones that are compatible with 5G.

How do I activate my eSIM that I ordered online via Lyca Mobile website?

Here are the steps to activate your eSIM:

After ordering your eSIM online with bundle plan via Lyca Mobile, you will receive a confirmation email
The email will contain a QR code for activating your eSIM
Depending on your phone model (iOS, Android, Samsung Smartphone, Huawei etc.), follow the instructions below to successfully activate your eSIM

A. iPhone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, point the camera at the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below steps:

Connect to Wi-fi
Go Settings
Mobile data
Add eSIM (Click it will open the QR code scanner)
Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

B. Samsung Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

Connect to Wi-Fi
Open Settings
Select Connections
Select SIM card manager
Select Add mobile plan
Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile

C. Google Smartphone You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

Connect to Wi-Fi.
Open Settings.
Choose Network & Internet.
Select the plus sign (+) next to Mobile network.
Select Download a SIM instead.
Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

D. Huawei You’ll need a Wi-Fi/Mobile Data connection on your phone and an eSIM activation card with a QR code from Lyca Mobile. To download your eSIM, open your camera app, scan the QR code, and follow the prompts. If you can’t scan the QR code through the camera scanner, follow the below mentioned steps:

Connect to Wi-Fi.
Open Settings and look for Mobile Network.
Choose SIM Management.
Add eSIM.
Select Type – eSIM
Follow the prompts to scan the QR code on your eSIM activation card from Lyca Mobile.

I’ve accidently deleted my eSIM from my phone, what do I do?

Please call Lyca Mobile customer service

What do I need to do when I upgrade or change my phone?

Please call Lyca Mobile customer service

I ordered Lyca Mobile Free eSIM without a Plan or Topup, can I activate my eSIM?

Yes, you can activate your eSIM without a plan or top up. After you purchase the eSIM from our website, you will receive a confirmation email with a QR code. Scan the code and install the eSIM on your device. Once your eSIM is installed, it is activated and ready to use – but only after you purchase a bundle plan or top up. Without that, your eSIM won’t be able to make calls or access data networks. For an easy start with your new eSIM, we recommend buying a bundle plan from our website while purchasing your eSIM. That way you can get started instantly and save time!

I am Lyca Mobile customer and have a physical SIM how do I swap it with an eSIM ?

It’s easy to switch from a physical SIM to an eSIM! Here’s what you do:

Go to https://www.lycamobile.pl/ and order a free eSIM
Once you have bought it, you will receive a confirmation email with a QR code
Scan the QR code and install the eSIM on your device
Login to your Lyca Mobile account from our website
Go to Account Manager section
Click on “SIM Swap” option on the navigation panel on the left
Select the option to switch from a physical SIM to an eSIM