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Terms and conditions

National / To All

Each bundle will allow you to call Landline and Mobiles at a flat discounted rate without a connection charge to the Polish major Networks. If the offer includes unlimited minutes or texts, Fair Usage Policy applies (3 000 minutes/month or 3 000 texts/month). The price included VAT. Each bundle could be purchased via a one off payment using the existing top up balance. You will be able to activate the same bundle up to 5 times in the same period. All the bundles will be auto subscribed on expiry. Customers must keep the required balance to activate the bundle. Any calls after the bundle allowance, will be charged on the Standard rate. Calls to special and premium number calls are excluded from your allowance. Any unused minutes after the validity period will not be carried forward. Lycamobile reserve the right to amend or vary the terms of this promotion, or to withdraw this plan at any time on reasonable notice for Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service.

Where the Customer has two active bundles with either inclusive national and/or international minutes, the national minutes will be deducted first from the bundle with the earliest expiry date.

From 24/10/2018, any customers who buy one of our Polish bundles (TO ALL XS, S, M, L, XL and MINUTES XL, XXL) may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for the data while roaming in the EU/EEA for the bundle TO ALL (XS) limit of 1GB data, TO ALL (S) limit of 2GB data, TO ALL (M) limit of 2.25GB data, TO ALL (L) 3.5GB data, TO ALL (XL) 4.5GB data. If, over a 4-month period, your use of EU roaming services is greater than your domestic usage then we will notify you about this and charge you at national PAYG rates. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

Offer valid from 24/10/2018.

50% discount for new customers!

The offer applies only to new Customers who have bought a SIM card on www.lycamobile.pl with one of following bundles: To ALL M, To ALL L, To ALL XL and All in One XL, All in One XXL, All in One XXXL. The discount is applicable only for the first activated bundle. The offer is valid till 31/03/2019.

Standard pay as you go rates

Poland Landlines Poland Mobile (Lycamobile) Poland Mobile (Other mobile) Poland SMS (Lycamobile) Poland SMS (Other mobile) Internet
19gr/min Free* 29gr/min 9gr/SMS 19gr/SMS 21gr/MB

*Terms and Conditions apply

Lycamobile reserves the right to replace or amend the promotion or these terms and conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only. Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes or if connected to any other device including modems, dongles and tablet devices, or any other way to connect to a personal computer, which includes using your GSM mobile telephone as a WiFi hotspot in order to connect to multiple devises, and any other form of tethering activity.

All in one

Inclusive minutes allowances applicable for national & selected international destinations (following prefix 3725,3728 to Estonia & 3864 to Slovenia is excluded from the bundle minutes) and SMS to other national networks & data usage in Poland. If the offer includes unlimited minutes or texts, Fair Usage Policy applies (3 000 minutes/month or 3 000 texts/month).The unlimited Lycamobile to Lycamobile in Poland calls allowances, subject to a fair usage of 3000 per customer per month. Allowances are valid for 30 days including the day of purchase. Any other usage will be charged at a standard rate. Any unused allowance cannot be carried forward after 30 days, customer should auto renew the current plan. Lycamobile reserves the right to replace or amend the offer or these Terms and Conditions or to withdraw the offer at any time on reasonable notice.

The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. All the bundles are automatically renewed after the validity period.

Where the Customer has two active bundles with either inclusive national and/or international minutes, the national minutes will be deducted first from the bundle with the earliest expiry date.

Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30days expiry.

From 24/10/2018, any customers who buy one of our bundles (ALL IN ONE S, M, L, XL, XXL,XXXL) may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for the data while roaming in the EU/EEA. for the bundle ALL IN ONE (S) limit of 1 GB data, ALL IN ON (M) limit of 2.25GB data, ALL IN ONE (L) limit of 3 GB data, ALL IN ONE (XL) 4.25 GB data, ALL IN ONE (XXL) 6GB data, ALL IN ONE (XXXL) limit of 8.5GB data. If, over a 4-month period, your use of EU roaming services is greater than your domestic usage then we will notify you about this and charge you at national PAYG rates. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

Promotional period: valid from 24/10/2018.

50% discount for new customers!

The offer applies only to new Customers who have bought a SIM card on www.lycamobile.pl with one of following bundles: To ALL M, To ALL L, To ALL XL and All in One XL, All in One XXL, All in One XXXL. The discount is applicable only for the first activated bundle. The offer is valid till 31/03/2019.

Lycamobile reserves the right to replace or amend the promotion or these terms and conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only. Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes or if connected to any other device including modems, dongles and tablet devices, or any other way to connect to a personal computer, which includes using your GSM mobile telephone as a WiFi hotspot in order to connect to multiple devises, and any other form of tethering activity.

Lycaworld

The Lycaworld bundle allowance are valid for 30 day period from date of activation. Once the bundle minutes have been consumed the customer will be charged at the standard rate. Your Lycaworld bundle minutes can be used to call from Poland to other Lycamobiles in Austria, Australia, Belgium, Norway, Germany, Ireland, Italy, France,Tunisia, Netherlands, Sweden, Spain, Denmark, Switzerland, Portugal, UK, USA & Macedonia.

Lycaworld bundle is only for the calls originated from Poland and cannot be used while roaming in one of the Lycamobile country.

The unlimited Lycamobile to Lycamobile in Poland calls allowances, subject to a fair usage of 3000 per customer per month.

Your bundle will be automatically renewed after 30 days – ensure that you have sufficient balance to renew the bundle.

Where the Customer has two active bundles with either inclusive national and/or international minutes, the national minutes will be deducted first from the bundle with the earliest expiry date.

Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30days expiry.

From 24/10/2018, any customers who buy one of our bundles (LYCAWORLD S, XL) may be able to use their bundle allowances while roaming in the EU/EEA countries. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

Offer valid from 24/10/2018

Data

Lycamobile data bundles are offered in 2 PLN, 3 PLN, 5 PLN, 7 PLN, 10 PLN, 15 PLN, 25 PLN, 35 PLN and allow you to access mobile data up to 100 MB, 300 MB, 1 GB, 2 GB, 3 GB, 5 GB, 7 GB and 10 GB respectively. Any remaining allowance after the validity period will not be carried over into the next period should the customer renew their bundle. Other usage and usage in excess of your allowance will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer will be able to activate the same bundle up to 5 times in the same period. In the case of using the data transfer before the validity period of the bundle, a client may also activate one of the Data Bold-Ons to be able to continue to use the Internet at a discounted price. All the bundles will be auto subscribed on expiry. Customers must keep the required balance to activate the bundle.

The unlimited Lycamobile to Lycamobile in Poland calls allowances, subject to a fair usage of 3000 per customer per month.

Lycamobile reserves the right to replace or amend the promotion or these terms and conditions or to withdraw the offer at any time on reasonable notice. The offer is for non-commercial, private, personal use only. Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that the offer is being used for commercial purposes or if connected to any other device including modems, dongles and tablet devices, or any other way to connect to a personal computer, which includes using your GSM mobile telephone as a WiFi hotspot in order to connect to multiple devises, and any other form of tethering activity.

Standard usage will be charged at 21gr/MB per MB, rounded up to the nearest 100KB.

From 24/10/2018, any customers who buy one of our bundles (INTERNET XS, S, M, L, XL, 2XL,3XL, 4XL) may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for the data while roaming in the EU/EEA. for the bundle INTERNET (XS) limit of 100 MB data, INTERNET (S) limit of 300 MB data, INTERNET (M) limit of 450 MB data, INTERNET (L) limit of 600 MB data, INTERNET (XL) 1GB data, INTERNET (2XL) 1.5 GB data, INTERNET (3XL) limit of 2.25GB data, INTERNET (4XL) limit of 3 GB data. If, over a 4-month period, your use of EU roaming services is greater than your domestic usage then we will notify you about this and charge you at national PAYG rates. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

Offer is valid from 24/10/2018.

Your country

Lycamobile ChinaS (‘the offer’) inclusive allowances are for calls from the Poland to standard Chinese, Hong Kong, Malaysian, Singaporean, Thaiand Polish landline and mobile numbers and the national Data usage. Other usage will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer may have only one offer on their account and may not buy another during the 30 day validity period. All the bundles will be auto subscribed on expiry. Customers must keep the required balance to activate the bundle.

The unlimited Lycamobile to Lycamobile in Poland calls allowances, subject to a fair usage of 3000 per customer per month.

From 24/10/2018, any customers who buy one of our bundles (CHINA S, M) may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for the data while roaming in the EU/EEA. For the bundle CHINA (S) limit of 1 GB data, CHINA (M) limit of 2.75 GB data. If, over a 4-month period, your use of EU roaming services is greater than your domestic usage then we will notify you about this and charge you at national PAYG rates. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. Note that the promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a bundle. The offer is for non-commercial, private, personal use only Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering.

Offer is valid from 24/10/2018

Pakistan bundle include 1000 minutes for calls exclusively from Poland to landline and mobile numbers in Pakistan and unlimited calls from Poland to the Pakistan Zong operator. Other usage will be charged at standard rates. The offer is valid for 30 days from the date of purchase. A customer may have only one plan on their account and may not buy another from the same bundle during the 30 day validity period. Bundle is subject to auto renew after 30 days.

The unlimited Lycamobile to Lycamobile in Poland calls allowances, subject to a fair usage of 3000 per customer per month.

Lycamobile reserves the right to replace or amend the offer or these Terms & Conditions or to withdraw the offer at any time on reasonable notice. Note that promotional credit (credit which Lycamobile has given to customers for free) cannot be used towards purchasing a bundle. The offer is for non-commercial, private, personal use only – Lycamobile reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if it is being used for tethering. Allowances will be deducted from the first plan purchased, if you have purchased more than one plan type with 30days expiry.

The offer is valid from 23/10/2018.

Data Bolt On

The following bundles customer can buy only either one bundle during the current validity of the bundles. If they consumed their Data, thy will be charged at standard rate or they can buy Bolt-on Data bundle to use more data within the existing bundle expiry. Changes valid from 30/11/2018. Lycamobile mobile internet is available to Lycamobile customers to use in Poland, customers need to buy a Lycamobile data Bundles to access Mobile data on the phone.

From 24/10/2018, any customers who buy one of our bundles (INTERNET BOLT S, M) may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for the data while roaming in the EU/EEA. For the bundle INTERNET BOLT (S) limit of 300 MB data, INTERNET BOLT (M) limit of 450 MB data. If, over a 4-month period, your use of EU roaming services is greater than your domestic usage then we will notify you about this and charge you at national PAYG rates. Non-EU countries calls will be charged at standard roaming charges. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.

See More

National / To All

Get unlimited calls to Lycamobile customers with all our great value bundle plans.

SMS: Activation

Customer can buy bundle via SMS.

How to Buy VIA SMS?

Type “Bundle SMS Code” and send to 3535

For example: A customer wants to buy National minutes bundle MINUTES XXL

  • Type 9003 and send to 3535
  • Then Customer will receive the following SMS: “Successfully activated the MINUTES XXL bundle” Thank you for choosing Lycamobile”. In the meantime customer will be charged with 15 PLN immediately from their PYG Balance. Then they will be able to use the free minutes for next 30 days.

Balance inquiry: *137# (USSD- any time, free of charge)

Renewal: All the bundles automatically renewed after the validity period.

Cancellation: if any customer wants to unsubscribe, then they need to contact customer service very latest by 6 pm(Mon-Sat) on the expiry day, which is on the 30th day (6 hours before the auto renewal at 00.am) or dial *190# from their Lycamobile number.

USSD: Activation

Customer can buy bundle via USSD

How to Buy via USSD? Dial *139*Bundle code# (then press Green phone button)

For example: a customer wants to buy National minutes bundle MINUTES XXL

  • Dial *139*9003#

Then Customer will receive the following SMS: “Successfully activated the MINUTES XXL bundle Thank you for choosing Lycamobile”. In the meantime customer will be charged with 15 PLN immediately from their PYG Balance. Then they will be able to use the free minutes for next 30 days.

Balance inquiry: *137# (USSD- any time, free of charge)

Renewal: All the bundles automatically renewed after the validity period.

Cancellation: if any customer wants to unsubscribe, then they need to contact customer service very latest by 6 pm(Mon-Sat) on the expiry day, which is on the 30th day (6 hours before the auto renewal at 00.am) or dial *190# from their Lycamobile number.

322

Customer service: Activation/ Any inquiries/ Complains

By dialling 322 from Lycamobile (free of charge) customer can purchase any bundles through customer service agent.

All in one

Combine your national and international calls into one tariff and save money!

All in One tariffs match low cost and convenience with national and international minutes + national texts + internet for a fixed price.

New customers order FREE SIM, existing customers select the bundle that best suits your needs and use the short code to activate it.

Get unlimited calls to Lycamobile customers with all our great value bundle plans.

SMS: Activation

Customer can buy bundle via SMS.

How to Buy VIA SMS?

Type “Bundle SMS Code” and send to 3535

For example: A customer wants to buy National minutes bundle MINUTES XXL

  • Type 9003 and send to 3535
  • Then Customer will receive the following SMS: “Successfully activated the “MINUTES XXL” bundle Thank you for choosing Lycamobile”. In the meantime customer will be charged with 15 PLN immediately from their PYG Balance. Then they will be able to use the free minutes for next 30 days.

Balance inquiry: *137# (USSD- any time, free of charge)

Renewal: All the bundles automatically renewed after the validity period.

Cancellation: if any customer wants to unsubscribe, then they need to contact customer service very latest by 6 pm(Mon-Sat) on the expiry day, which is on the 30th day (6 hours before the auto renewal at 00.am) or dial *190# from their Lycamobile number.

USSD: Activation

Customer can buy bundle via USSD

How to Buy via USSD?

Dial *139*Bundle code# (then press Green phone button)

For example: a customer wants to buy National minutes bundle “MINUTES XXL”

Dial *139*9003#

Then Customer will receive the following SMS: “Successfully activated the “MINUTES XXL” Thank you for choosing Lycamobile”. In the meantime customer will be charged with 15 PLN immediately from their PYG Balance. Then they will be able to use the free minutes for next 30 days.

Balance inquiry: *137# (USSD- any time, free of charge)

Renewal: All the bundles automatically renewed after the validity period.

Cancellation: if any customer wants to unsubscribe, then they need to contact customer service very latest by 6 pm(Mon-Sat) on the expiry day, which is on the 30th day (6 hours before the auto renewal at 00.am) or dial *190# from their Lycamobile number.

322

Customer service: Activation/ Any inquiries/ Complains

By dialling 322 from Lycamobile (free of charge) customer can purchase any bundles through customer service agent.

Participating countries
Austria Belgium Bulgaria
China Croatia Cyprus
Czech Republic Estonia Germany
Finland France Greece
Spain Netherlands Hong Kong
India Ireland Iceland
Canada Lithuania Latvia
Luxembourg Malaysia Malta
Portugal Romania Singapore
Slovakia Slovenia Sweden
Switzerland Thailand Hungary
Great Britain Italy Faroe Islands
USA Poland Norway

Lycaworld

Reasons why you should buy “Lycaworld” bundle:

  • They are great value for money – make huge savings on national calls!
  • Easy to buy using your phone and ready for you to use immediately – there’s no need for you to get another Lycamobile SIM
  • It’s convenient – use your Lycamobile SIM for all of your National and international calling, texting and mobile internet needs
  • Allows you to control your usage – you can check your remaining allowance from your phone free of charge
  • No contract to sign so no commitment
  • We’ll automatically renew the bundle once it expires – all you have to do is stay topped-up to pay for it (we’ll remind you to top-up and we’ll give you the option of not repurchasing)

How to buy

  • If you are not currently a Lycamobile customer order a free SIM and be sure to top-up with enough credit
  • Using your Lycamobile SIM, dial *139*Bundle code# (e.g. *139*1660# for Lycaworld 60) or text the bundle code 1660 to 3535
  • If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again
  • You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance.

Check your allowance:

Every time you will be able to check your balance by dialling *137# (then press call) for free of charge

Auto-renewal

We will automatically renew your bundle once it expires – all you have to do is stay topped-up and we will take the cost of the bundle and any sharers from your credit (we will remind you to top-up and give you the option of not renewing your bundle).

Auto-renewal cancellation

To cancel the auto renewal, you have two options:

  • Dial *190# before the expiry date and follow the instructions OR
  • Call Customer Services on 322 before the expiry date.

Please note that any auto-cancellation request made on or after the expiry date will not be accepted.

Data

USSD: Activation

Customer can buy bundle via USSD

How to Buy via USSD?

Dial *139*Bundle code# (then press Green phone button)

For example: a customer wants to buy Data bundle “60 MB”

Dial *139*5103#

Then Customer will receive the following SMS: “Successfully activated the “60 MB” Thank you for choosing Lycamobile”. In the meantime customer will be charged with 2 PLN immediately from their PYG Balance.

Then they will be able to use the 60 MB data in the next 30 days.

Balance inquiry: *137# (USSD- any time, free of charge)

Renewal: All the bundles automatically renewed after the validity period.

Cancellation: if any customer wants to unsubscribe, then they need to contact customer service very latest by 6 pm(Mon-Sat) on the expiry day, which is on the 30th day (6 hours before the auto renewal at 00.am) or dial *190# from their Lycamobile number.

Customer service: Activation/ Any inquiries/ Complains- call 322

By dialling 322 from Lycamobile (free of charge) customer can purchase any bundles through customer service agent.

Data Bolt On

Running out of data early?

Add extra data to your bundle with our new data bolt-on! We’ve all done it, you check your data allowance and realise that all those music videos and Facebook clips have taken their toll. Now you’re out of data with a week left to go before your bundle renewal and don’t want to pay the standard rates. Well that’s no longer a problem, because with a data add-on from Lycamobile you can buy a block of data at a discounted rate and simply add that to your current bundle for the month. Hey presto and you’re back in business.

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